Last Updated: September 23, 2026

 

Monad Pilates ("we," "our," or "us") operates the website located at monadpilates.com and the Monad Pilates mobile application (collectively, the "Service"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and secure your personal and sensitive data when you interact with our website or use our mobile app, in strict compliance with the Google Play Developer Program Policies.

 

1. Developer & Operator Information

• Entity Name: Monad Pilates

• Physical Address: 135 W 26th St, Suite 3C, New York, NY 10001

• Contact Information: For any privacy-related inquiries, data access requests, or to exercise your privacy rights, please contact us via our Official Contact Page.

 

2. Personal and Sensitive Data We Collect

Whether you visit our website or download our mobile app, we may access and collect the following personal and sensitive user data to provide our studio services:

• Personal Identifiers: Your full name, email address, phone number, and account credentials created during account registration or class booking.

• Financial and Payment Information: Credit card details, billing addresses, and transaction histories collected exclusively to process memberships, class packages, and merchandise purchases.

• Approximate Location: Your general geographic region inferred via network data (such as your IP address) used to optimize region-specific service settings.

• Health and Wellness Data: Physical fitness assessments, health-related suitability indicators, or injury details provided directly by you with your explicit consent to ensure safe class participation.

• Device and Usage Data (App Specific): Technical information such as mobile device identifiers, operating system version, and application performance logs collected to ensure app stability and fix technical bugs.

 

3. How We Use and Share Your Data

We utilize and share your personal data only in the following ways:

• Service Provision: To manage your account, process payments, facilitate online class bookings, and track your schedules across both web and mobile platforms.

• Communications: To send you transaction receipts, class confirmations, administrative updates, and customer support messages.

• Third-Party Processing: We do not sell, rent, or trade your personal data. We only share data with verified third-party technical service providers (e.g., integrated booking management software, payment gateways) necessary to fulfill operational transactions.

 

4. Secure Data Handling & Encryption

We implement robust administrative, technical, and physical security measures to safeguard your sensitive information across all digital touchpoints:

• All data transmissions within both the website and the mobile app are encrypted in transit using industry-standard cryptographic protocols (such as HTTPS/TLS).

• Financial transactions are safely handled by certified PCI-DSS compliant payment processing platforms. We do not store raw credit card data on our servers.

• Access to collected user data is strictly restricted to authorized personnel who require the information to perform operational studio duties.

 

5. Data Retention and Account Deletion Policy

• Retention Period: We retain your personal and sensitive data only for as long as your account remains active or as required to fulfill the studio service management purposes outlined in this policy.

• User Deletion Requests: You have the absolute right to request the deletion of your account and all associated personal data at any time.

• How to Delete Your Data: To initiate a complete data deletion request, you can submit an inquiry through the Monad Pilates Contact Page or use the account deletion feature located directly inside the mobile app's settings menu. We will process your deletion request and erase your sensitive data from our active systems within standard legal timeframes, except where data must be retained to fulfill strict legal, tax, or financial auditing obligations.